Our Policies

Credit Policy

Our terms are net 30 with a cutoff day the last day of each month. Our statements are open item statements and reflect only those items which remain open and unpaid as of the last day of the month. As invoices are paid, they are removed from the statement. Items open beyond 30 days will be charged a 1-1/2% finance charge per month. This is an annual percentage rate of 18%. Any past due invoices or returned checks may cause your account to be changed to C.O.D. Any checks that are returned will be assessed a $25.00 handling charge per check.

We are able to provide you with goods and services at reasonable prices only if your account is maintained on a current basis. Our salesmen are not permitted to make sales to past due accounts unless first discussed with the credit department regarding the reason for the past due balance. We reserve the right to close any account (without prior notice), and will close such account having no business transactions for 12 consecutive months. We require a credit application to be completed with 4 references, plus a bank reference with an account number. All orders will be shipped c.O.D. Until replies from references are received and an approval is given for an open account. We will notify all customers by mail when the account has been approved for use.

Shipping Policy

Roberts company inc. Offers deliveries in a timely manner via our trucks. We do require that any customer order to be delivered has a total invoice amount of at least $50.00. All orders that are under the minimum and are too large to ship u.P.S. Will be assessed a charge to meet the requirement of $50.00. Deliveries that are outside our delivery area will be shipped U.P.S. For orders shipped u.P.S. With a value of less than $300.00, a charge of $4.00 will be added to the invoice (in addition to applicable U.P.S. Freight & C.O.D. Charges). For orders shipped u.P.S. With a value greater than $300.00, no charges will be added to the invoice (excluding applicable U.P.S. Freight & C.O.D. Charges). Roberts co. Inc. Assumes no liability for time of delivery. All factory direct shipments are subject to the terms and conditions of the manufacturer. Next day air, second day air & all special handling will be billed to the customer. All backorders are shipped at roberts company's expense.

Return Goods Policy

Materials purchased by our customers may be returned with prior authorization only, including merchandise pick-ups by delivery personnel. All materials must be in the original box or carton, clean and in resalable condition. All returns must be accompanied with the original packing slip or receipt. All returns will be assessed a 20% restocking charge (no exceptions). Special order items are not returnable. Any item that is altered from its original condition or ordered to custom specifications may not be returned. Any product that is defective or shipped in error are excluded from all restocking charges. Claims for defects or shortages must be made within 3 days of reciept of order. Customer must keep all damaged packaging until advised to destroy or dispose of. No returns will be accepted after a period of 30 days.